Troubleshooting

Use this page when a link, integration, alert, or API request does not behave as expected.

Integration Does Not Appear

• confirm the provider authorization completed
• confirm you are in the correct Encrisoft organization
• check whether the provider account has access to the destination workspace, server, team, or channel

API Request Fails

• confirm x-api-key and x-api-secret are present
• confirm Content-Type is application/json
• check the response body for a stable error code
• verify the channel reference belongs to the same organization as the credential

Alert Was Sent To The Wrong Place

• review the channel reference used by the request
• confirm the provider destination still exists
• update your service configuration before sending another production alert